Refund & Return Policy
MedRec is currently offered as an independent application by its developer, based in Rawalpindi, Pakistan, and is not yet operated through a separately registered company. In this document, “MedRec,” “we,” “us,” and “our” refer to the developer(s) who operate the MedRec app and the medrecapp.com website.
Overview
MedRec is a digital service, so there are no physical products to return. This policy covers cancellations and refunds for the two paid parts of MedRec: the Family plan subscription and doctor consultation bookings.
Individual plan
The Individual plan is free. There is nothing to refund.
Family plan subscription
The Family plan costs PKR 599/month. You can cancel your Family plan subscription at any time from within the app — there is no long-term contract or cancellation fee.
- Once you cancel, you will not be charged again for the next billing cycle.
- You will keep Family plan access until the end of the billing period you have already paid for.
- We do not provide prorated or partial refunds for the unused portion of a billing period, unless required by applicable law.
Doctor consultation cancellations
Doctor consultations are paid for at the time of booking. If you need to cancel, how much of that payment is refunded depends on how far in advance you cancel, relative to your scheduled appointment time:
| When you cancel | Refund amount |
|---|---|
| 48 hours or more before the appointment | 100% refund |
| 24–48 hours before the appointment | 70% refund |
| 12–24 hours before the appointment | 30% refund |
| Less than 12 hours before the appointment | 10% refund |
| No-show, or cancellation once the consultation has started | No refund |
These bands are based on how much notice you give before the scheduled start time of the appointment, not when you booked it.
How to request a refund
To cancel a booking or request a refund, use the cancellation option in the app if available, or email us at supportmedrec@gmail.com with your booking details. Approved refunds are issued back to your original payment method through our payment partner, Gopayfast, and may take a few business days to appear depending on Gopayfast's and your bank's processing times.
Changes to this policy
We may update this Refund & Return Policy as MedRec's plans and features change. The “Last updated” date at the top of this page reflects the most recent changes.
Contact us
If you have any questions, you can reach us at:
- Email: supportmedrec@gmail.com
- Phone: +92 309 9837990
- Address: Rawalpindi, Pakistan